Quick answer: the standard pull up banner size is 850 × 2000mm visible, built from an 850 × 2100mm artwork file. Our Premium model shows 850 × 2100mm, from an 850 × 2200mm file.
| Model | Visible graphic | Artwork file size | Safe zone |
|---|---|---|---|
| Standard | 850 × 2000mm | 850 × 2100mm | 50mm from top and sides, 150mm from the bottom |
| Premium | 850 × 2100mm | 850 × 2200mm | 50mm from top and sides, 150mm from the bottom |
Both print on 420gsm blockout PVC with a textured, low-glare finish, and come in a retractable stand with a pole and carry bag.
Pull-up banners are the workhorse of indoor display: a printed graphic on a spring-loaded base that sets up in about a minute, packs into a carry bag and goes to the next event. The difference between one that looks sharp for years and one that's creased and binned after two shows comes down to three things: choosing the right model, using it for the job it was built for, and handling it properly. This guide covers all three, plus exactly what our warranty covers. For live trade pricing, see our pull-up banners.
Standard vs Premium
We run two 850mm-wide models. They share the same print, media, artwork rules, kit (pole and carry bag), tool-free setup and warranty. The choice comes down to the stand and the height.
| Standard | Premium | |
|---|---|---|
| Base | Compact, swing-out feet, light to carry | Wider, heavier, sits flatter and steadier |
| Visible graphic | 850 × 2000mm | 850 × 2100mm |
| Artwork file size | 850 × 2100mm | 850 × 2200mm |
| Best for | Events, travel, short campaigns, budget jobs | Receptions, showrooms, premium settings, long-term placement |
How to choose:
- Travels often, short campaigns, budget-conscious: Standard.
- Stands in one place, premium setting, brand on show: Premium.
- Needs the extra 100mm of height: Premium.
- Unsure: Standard. It covers most jobs, and the print and warranty are identical.
Don't buy Premium for durability. The heavier base gives stability and presence, not a longer life. A carefully handled Standard will outlive a roughly handled Premium.
What the stand hides
Every pull-up hides part of the print in its hardware: 10mm in the top rail and 90mm in the base. That's why the file is 100mm taller than the visible graphic. Keep logos, text and key images inside the safe zone: 50mm from the top and sides, and 150mm from the bottom. The file sizes differ by model, so confirm the model before the artwork is built. The pull-up banner artwork setup guide covers the full file setup.
When to use a pull-up, and when not to
A pull-up is built for one job: portable, indoor, self-standing display. No wall, no fixings, no tools, no installer. That's why it dominates events, conferences, retail promotions, receptions and showrooms. The problems start when the job isn't portable, isn't indoors or isn't self-standing.
- Outdoors, even for an afternoon: use a PVC banner fixed to a fence, frame or structure. A pull-up base isn't weighted for wind, and the print isn't built for UV or rain. See the PVC banner guide.
- Permanent and never moves: use a mounted rigid sign, Corflute® for shorter term or ACM for long life. It looks installed and doesn't age from daily handling. See Corflute® vs ACM vs foamboard.
- A wall or frame is available: a keder banner in a sail-track frame, or a mounted panel, is flatter and keeps the floor clear.
- Needs a cut-out shape or a multi-sided footprint: use a standee or a toblerone sign. The portable display guide compares all three.
Setting up and packing down
Setup is tool-free and takes about a minute:
- Take the stand out of the bag and rotate the feet 90 degrees so they sit perpendicular to the base.
- Connect the three pole sections and seat the pole in the slot at the back of the base.
- With a foot on the base, pull the graphic up slowly and straight with one hand while holding the pole with the other.
- Hook the top rail onto the clip at the top of the pole. If it isn't standing square, ease the top rail forward or back; don't force it.
The one habit that prevents creasing: keep the print clear of the sides of the base as it rises and falls. A graphic that rubs or catches on the base edge creases, and a crease is permanent. Pack down the same way, slowly and straight, guiding the graphic back in rather than letting the spring snap it.
Transport and storage: retract fully before moving it, keep the whole kit in the bag (lost poles and bags aren't covered), and store it cool and dry. A hot car boot is the fastest way to warp a graphic.
Warranty
Our pull-up warranty is a replacement warranty on manufacturing faults. It applies equally to Standard and Premium.
Covered:
- Mechanism failure: 3 months from delivery. Send a photo or short video showing the problem.
- Base or pole damage: report within 3 business days of delivery, with close-up and full-view photos.
- Print defects (mis-cuts, scratching): report within 3 business days, with a full-print photo and a close-up.
- Transit damage or missing items: report within 3 business days, with photos of the packaging and items and a note of what's missing.
The remedy is a replacement unit or part where available. Refunds aren't offered.
Not covered: outdoor use or any weather damage; user damage (dropping, incorrect setup, mishandling); modifications or unauthorised repairs; print issues from supplied artwork (low resolution, missing bleed); colour variation; normal wear and tear; lost parts; cosmetic marks; and tearing or print pull-out from pulling too hard or outdoor exposure.
We don't stock spare parts for stands. If components are available we'll try to help, possibly at cost, but keeping the kit together is the reliable answer. For colour-critical jobs, request a production sample first, because colour variation isn't covered.
How to claim: inspect the delivery the day it arrives, photograph or video the issue, and email trade@mediapoint.com.au with the evidence and job details within the claim window.
Ordering
To quote, we need the model (Standard or Premium), the quantity, and print-ready artwork at the right file size for that model. Multiple designs in one order are fine: supply each as its own PDF named with its quantity. Pull-ups are trade-only and blind shipped, so you can supply them as your own.
Frequently asked questions
What's the difference between Standard and Premium?
The stand and the height. Standard has a compact base and an 850 × 2000mm visible graphic. Premium has a wider, heavier base and an 850 × 2100mm visible graphic. Print, kit, setup and warranty are the same.
How much of the print does the stand hide?
100mm: 10mm in the top rail and 90mm in the base. Keep key content 50mm from the top and sides and 150mm from the bottom.
Can I use the same artwork on both models?
Not without resizing. The files are 850 × 2100mm for Standard and 850 × 2200mm for Premium.
Can a pull-up go outside?
No, not even for a day. Weather damage voids the warranty. Use a fixed PVC banner or a rigid sign outdoors.
Which model is best for events and travel?
Standard. It's lighter to carry, and nothing is lost on print or warranty.
How do I stop the print creasing?
Raise and lower it slowly and straight, keeping the print clear of the base edges. Creasing from handling isn't a warranty fault.
How long is the warranty?
3 months on the mechanism. Everything else must be reported within 3 business days of delivery with photos. The remedy is replacement, not refund.
Key takeaways
- Two 850mm models: Standard for travel and budget, Premium for permanent and premium settings. Choose on use, not durability.
- The stand hides 100mm (10mm top, 90mm base). Safe zone: 50mm top and sides, 150mm bottom.
- Indoor, portable, self-standing only. Outdoors needs a PVC banner; permanent needs a rigid sign.
- Keep the print clear of the base when raising and lowering; that one habit prevents most creasing.
- 3-month mechanism warranty; report everything else within 3 business days. Replacement, not refund.
Order pull-up banners
Mediapoint supplies trade-only, blind-shipped pull-up banners in Standard and Premium 850mm, complete with pole and carry bag. See pull-up banners for live trade pricing, or send your artwork through and tell us the model.
