Help Centre

No. Orders move into automated production as soon as they’re submitted, and jobs are often queued for prepress or printing within minutes, so they can’t be changed or cancelled afterwards. A confirmation notice appears before checkout for this reason. Please check artwork, size, quantity and finishing carefully before you submit.

Our pricing uses a true-cost, sheet-based model rather than an averaged square-metre rate. Most products are produced from full sheets, so the price can stay level as quantity increases and then step up at the point an extra sheet is needed.

This reflects what a job actually costs in material, production time and waste, so there are no hidden cross-subsidies between jobs. Square-metre pricing tends to lose margin on poorly used sheets and recover it elsewhere; this model prices each job on its own merits, which means well-optimised layouts work out cheaper.

Each job covers a single size, although you can upload multiple artworks for that size if the product allows it. If you need other sizes, add them as separate jobs. You can still place them together in one order and check out once. Keeping one size per job is what allows prepress, printing and finishing to stay automated.

Yes, and we recommend it, particularly for orders over about $1,000, new artwork, or a material you haven’t used before. Minimum order values are low, so a short run is an inexpensive way to confirm colour, finish and adhesion before scaling up. On large orders placed without a sample, you carry the risk if the result doesn’t match expectations.

No. Orders have to use the sizes, finishes and turnaround options available in the system at the time of ordering. Standardised workflows are what keep quality consistent, pricing accurate and lead times predictable, and there’s no manual route around them for individual jobs.

If you regularly need something we don’t currently offer, or you’re buying it in volume elsewhere, tell us. We review recurring demand as a possible long-term addition to the system.

Yes. You can save a configured job as a quote from the cart, the artwork stage or the delivery stage, and add your own reference to it. Saved quotes are listed under Quotes in your account.

Supply a print-ready PDF built on the Mediapoint template for the size you’ve selected. Extend backgrounds through the bleed area, keep important text and logos inside the safe zone, outline your fonts, and check that every panel is the right way up before you approve.

Yes, up to 2GB per file. Large print-ready files are expected, so upload the full-resolution PDF rather than compressing it down to get it through.

Every file goes through automated preflight and is checked against the job you actually ordered: size and scaling, trim box, orientation, bleed and resolution. Anything that would stop the file printing correctly is flagged straight back to you before the job moves on, rather than being discovered later in production.

Autofix resolves the most common file problems without you having to go back to the original artwork. There are three tools:

Auto Scale resizes the artwork to the ordered size using the trim box. Auto Trim Box recentres a trim box that has been set incorrectly or is picking up unwanted bleed. Auto Rotate corrects the orientation.

You can apply these to one file or to every affected file at once. One caveat: Auto Scale works from the trim box, so if the trim box itself is wrong, correct that first. Be aware too that scaling can distort proportions.

No. We’re a trade-only printer, so we don’t offer artwork setup or design. An in-house design team would compete directly with the resellers we print for. Checking is automated instead, which is what allows problems to be caught within minutes of upload rather than hours later.

Yes. Once a file passes preflight you’ll see a proof for each artwork, and nothing goes into production until it’s approved. You can approve artworks individually, or use Approve All once you’ve reviewed them.

No. Approval is what releases the job into production, so it’s the last point at which anything can change. Please review the proof properly before approving rather than treating it as a formality.

Turnaround is based on production capacity rather than a fixed time per product. As a general guide, smaller jobs are produced in one to two business days once your order is confirmed before the daily cut-off, and larger jobs add roughly a business day for each additional increment of order value.

The thresholds differ from product to product, so treat the above as a guide only. The exact dispatch date for your job is always shown before you check out.

After the final payment checkout screen, not at artwork approval. If your order is confirmed before the daily cut-off, that day counts; if it’s approved after the cut-off, production starts the following business day. A job sitting with approved artwork but not checked out and paid isn’t in the production queue at all.

No. Every quoted turnaround covers production only, up to the point the job is dispatched. Transit time depends on the carrier and the destination and sits on top of the production time.

We don’t guarantee either, but we measure it closely: more than 99% of jobs dispatch on or before the date shown in your account. Delivery itself depends on couriers and freight networks, which sit outside our control. If something unexpected does happen, we’ll let you know quickly rather than leaving you to discover it.

Order status is live in your account under Orders. Once a job has been dispatched, the tracking number appears against the order as well.

Yes. Blind shipping is standard on every order. Your customer receives the goods in unbranded packaging with no Mediapoint branding anywhere on it. You can add your own logo to the packaging label, and attach your own packing slip or delivery documentation so the delivery looks like it came from you.

No. Each job is packed and dispatched to a single address, which is what keeps packing fast and freight costs low across all trade orders. If you need an order split across locations, a third-party logistics provider is the right tool for it, and we’re happy to refer partners who already do this for other resellers.

The tracking number appears against the order in your account once the job has been dispatched, and goes out nationwide with full tracking.

You can, but treat them as a request rather than a guarantee. Delivery notes are passed to the carrier and printed on the consignment, and drivers don’t always follow them. Note that these are for the carrier only. Instructions intended for our production team aren’t actioned from this field, we do not allow production notes or anything custom.

Get in touch as soon as you notice, so we can start a claim with the carrier while the evidence is fresh.

For freight that appears lost, be aware the carrier has to formally declare it lost in writing before a claim can be settled, and that investigation can take weeks. We’ll manage the process for you, but we can’t pre-empt the carrier’s findings.

Both live under Settings in your account. Company Details covers your business information, and Personal Information covers your own name and contact details.

Yes. Go to Settings, then Users, to add people to your account. Everyone gets their own login rather than sharing a single set of credentials, so ordering activity stays attributable.

You can change it from Settings while you’re signed in. If you can’t sign in, use the forgot password link on the sign-in page and we’ll email you a reset link.

Yes. Addresses you’ve used are kept in your address book and can be picked at checkout instead of being retyped. Default delivery preferences are under Settings, in Delivery Settings.

Notification preferences are under Settings, in Notifications, so you can decide which updates are emailed to you and which just appear in your account.

All orders are prepaid unless you hold an approved Mediapoint trade account. If you do hold one, you order on your agreed terms instead of paying at checkout.

Trade accounts are available to resellers with an expected annual spend of around $20,000 or more, together with a strong credit record and a consistent trading history with us. Applications are assessed through our credit partner.

These thresholds are set by our debtor insurance provider rather than by us, so they aren’t something we can adjust case by case. If you’re close to that level of spend, it’s worth asking us to review your eligibility.

Invoices are listed under Invoices in your account, where you can view and download them.

Prepaid orders are paid by card at checkout, and the order moves into production once payment clears. Account customers aren’t charged at checkout. Orders are billed against the account on your agreed terms.

Account customers are bound by the payment terms agreed at signup, including any applicable interest and credit limits. Mediapoint can suspend, revoke or modify credit terms at any time and move an account back to prepaid status without notice, so the simplest way to avoid disruption to your ordering is to keep the account within terms. Full detail is in our terms and conditions.

We print for the trade only, and the pricing in the portal is trade pricing. Keeping it behind a login means your buy price isn’t visible to the public, or to your customers.

Choose your product and configure it (size, material, finishing and quantity), and the price and dispatch date update as you go. Add it to your cart, upload artwork, review and approve the proof, then enter delivery details and check out. Production starts once you’ve checked out and paid.

Past orders are under Orders in your account. Where a job can be repeated, a reorder option appears on the order, which recreates it with the same specifications so you don’t have to configure it again.

Because a reorder copies the original job’s settings exactly, it’s worth checking the details before you submit, particularly if anything about the artwork or finishing has changed since.

They’re on the product pages themselves. Each product carries its own downloads, including artwork templates, stock spec sheets and setup guides, so you’re always working to the specification for the exact product you’re ordering.

Many are, but the lifespan varies a lot by material. As a guide, unlaminated corflute is rated at around 12 months of Australian sun, while PVC banners generally hold up for around two years. Adding a UV laminate, or moving up to foamed PVC or composite panel, extends outdoor life considerably.

The product page for each item states what it’s rated for, so check there before quoting a lifespan to your customer.

It depends on the stock rather than the ink. PVC banner material, vinyl and BOPP label stocks are waterproof, and our UV-cured inks won’t run or smudge. Paper stocks are not waterproof and should be treated as indoor, dry-environment products.

UV-cured inkjet. The ink is cured instantly as it prints, which is what makes prints hard-wearing, water-resistant and ready to finish immediately rather than needing to dry.

Where a product supports it, the custom size or shape options appear in the configurator when you order. If an option isn’t shown for a product, it isn’t something we can produce for that item. We can’t process custom requests outside the system.

On each product page. Alongside the description you’ll find the technical detail for that product as downloadable spec sheets, covering material specifications, durability and application guidance.